Trifecta Miami Spa

I am filing this complaint against Vanessa Falcon, who represented herself as a provider of laser services at Trifecta Miami Spa (8281 SW 124th St, Miami, FL 33156). I paid in advance for multiple sessions, but services were not rendered in full, and I have not received the refund I am owed.

Despite my repeated, respectful requests, Vanessa has delayed repayment using inconsistent and unprofessional excuses, including personal financial issues and a lawsuit that does not involve me. She initially promised a refund within 30 days, but beyond that timeframe, she has refused to return the full amount and is now falsely claiming that I violated a same-day cancellation policy — which is not accurate and was never disclosed or documented.

I have documentation of all communication, including proof of payment, text message exchanges, and her acknowledgment of the refund being owed. At this point, I believe this behavior reflects fraudulent and unethical business practices. I am requesting a formal investigation into her conduct and actions.

Hands of Gold!

Vanessa is very professional, attentive and compassionate.

Very welcoming, and makes the client’s comfort her top priority.

Amazing communication and walked me through the whole process and what to expect after various extractions for my adult acne.

Amazing service. My skin felt soft and perfect aftewards. Highly recommend. Very professional and helpful with everything. Thank you

Vanessa is a very knowledgeable, experienced and caring Professional. She uses high quality products and will recommend the right beauty regimen according to your specific needs after a thorough analysis of your skin. Her studio is very comfortable and private. A wonderful experience that you don’t want to miss.

My face and neck showed the results immediately!

Vanessa is very professional and caring. I highly recommend her!!

I’ve never had an esthetician ask me what products I use and what their ingredients are.

Vanessa is a true professional and I cannot thank her enough. My skin is doing so much better now and my routine is very simple. I had no idea how marketing really gets us and Vanessa definitely knows her stuff! Please book with her. Your skin will thank you 🙂