Effective Date: 05/28/2024

Verified Care (“we,” “us,” “our”) is committed to adhering to all applicable consumer protection laws and regulations, including those enforced by the Federal Trade Commission (FTC). This Consumer Protection Compliance Policy (“Policy”) outlines our commitment to transparency, fairness, and honesty in how we solicit, display, and manage user reviews and interactions on our platform.

1. Transparency in Reviews

•Honest Representation: We ensure that all reviews posted on our platform are genuine and reflect the true experiences of the users. We do not engage in practices that manipulate or fabricate reviews.

•Disclosure of Incentives: If any incentives (such as discounts, freebies, or compensation) are provided to users for posting reviews, this information must be clearly disclosed within the review or associated content to maintain transparency.

2. Fair Solicitation of Reviews

•Voluntary Participation: Users are encouraged to leave reviews voluntarily based on their personal experiences. We do not pressure or coerce users into leaving positive reviews.

•No Manipulative Practices: We do not offer incentives for positive reviews or engage in practices that could be perceived as influencing the content of user reviews.

3. Display and Management of Reviews

•Balanced Presentation: Reviews are displayed in a manner that reflects a balanced and honest representation of user experiences. We avoid selectively highlighting only positive or negative reviews.

•No Censorship: While we moderate content to ensure compliance with our Content Policy, we do not censor reviews based on their sentiment. All genuine reviews, whether positive or negative, are allowed to be displayed.

•Prompt Removal of Violations: Content that violates our Content Policy, including defamatory, obscene, or illegal content, is promptly removed to maintain the integrity of the platform.

4. Compliance with FTC Guidelines

•Endorsement and Testimonials: According to FTC guidelines, endorsements and testimonials must be honest and reflect the true opinions and experiences of the endorsers. Any form of compensation or incentive must be disclosed to maintain honesty and transparency.

•Advertising Disclosures: If any part of our platform involves advertising or sponsored content, clear disclosures are provided to distinguish between user-generated content and promotional material.

5. User Education

•Guidelines for Posting Reviews: We provide clear guidelines to users on how to write honest, respectful, and helpful reviews. This includes advising users to refrain from including sensitive personal information and to focus on their actual experiences with the clinics.

•Awareness of Rights: Users are informed about their rights regarding their reviews, including the ability to request removal or correction of their content in compliance with applicable laws.

6. Handling Complaints and Feedback

•Responsive Support: We maintain responsive customer support channels to handle any complaints, concerns, or feedback related to our review policies and consumer protection compliance.

•Continuous Improvement: We regularly review and update our policies and practices based on user feedback and changes in consumer protection laws to ensure ongoing compliance and improvement.

7. Monitoring and Auditing

•Regular Audits: We conduct regular audits of our review solicitation, display, and management practices to ensure compliance with consumer protection laws and FTC guidelines.

•Compliance Officer: While we do not have a dedicated Data Protection Officer (DPO), our team is responsible for overseeing consumer protection compliance and ensuring that all practices adhere to legal standards.

8. Penalties for Non-Compliance

•Internal Sanctions: Users who engage in manipulative practices, such as posting fake reviews or offering incentives for positive reviews without proper disclosure, may face penalties, including removal from the platform and banning.

•Legal Consequences: Non-compliance with consumer protection laws can result in legal actions against Verified Care. We are committed to adhering to all regulations to avoid such consequences.

9. Changes to This Policy

We may update this Consumer Protection Compliance Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Policy periodically for any changes.

10. Contact Information

If you have any questions about this Consumer Protection Compliance Policy, please contact us at:

•Email: contact@verifiedcare.co

•Address: Novoguard LLC, 30, North Gould Street, Sheridan, WY.