Effective Date: 05/28/2024

Verified Care (“we,” “us,” “our”) is committed to maintaining a respectful and trustworthy platform for sharing experiences with aesthetic medical clinics. This Defamation Policy (“Policy”) outlines our procedures for handling defamatory content to protect both our users and our platform from legal liabilities.

1. Purpose

The purpose of this Defamation Policy is to:

•Prevent the dissemination of false and harmful statements that could damage the reputation of clinics or individuals.

•Comply with defamation laws across different jurisdictions, including the United States, European Union, Middle East, and Asia.

•Establish clear procedures for reporting and handling defamatory content.

2. What is Defamation?

Defamation involves making false statements presented as facts that harm the reputation of a person or entity. Defamation can be classified into:

•Libel: Written defamatory statements.

•Slander: Spoken defamatory statements.

3. Prohibited Content

The following types of content are considered defamatory and are strictly prohibited on Verified Care:

•False Statements: Any false claims about a clinic’s services, staff, or results.

•Personal Attacks: Direct attacks, threats, or derogatory remarks aimed at individuals or organizations.

•Unverified Claims: Allegations or accusations that cannot be substantiated with evidence.

•Misrepresentation: Presenting opinions as facts in a way that misleads others.

4. Reporting Defamatory Content

If you believe that a review or any other content on our platform is defamatory, please follow these steps to report it:

•Report Button: Click the “Report” button located near the review or content in question.

•Provide Details: Include specific information and evidence supporting your claim to help our moderation team assess the validity of the defamation.

•Contact Us Directly: Alternatively, you can email us directly at contact@verifiedcare.co with the following information:

•Your Contact Information: Full legal name, mailing address, telephone number, and email address.

•Description of the Defamatory Content: Detailed description and location (e.g., URL) of the content.

•Evidence: Any supporting evidence that substantiates your claim.

5. Review Process

Upon receiving a report of defamatory content, Verified Care will:

1.Assess the Claim: Review the reported content and the evidence provided to determine if it constitutes defamation.

2.Determine Action: Based on the assessment, decide whether to approve, request modifications, or remove the content.

3.Take Action: Remove or modify the content if it is found to be defamatory.

4.Notify the User: Inform the user who posted the content about the removal and the reasons behind the decision.

6. Counter-Notification

If you believe that your content was removed in error, you have the right to submit a counter-notification:

•Submit a Counter-Notification: Email us at contact@verifiedcare.co with the following information:

•Your Contact Information: Full legal name, mailing address, telephone number, and email address.

•Identification of Removed Content: Description and location of the content.

•Statement of Good Faith Belief: A statement under penalty of perjury that you believe the content was removed as a result of mistake or misidentification.

•Consent to Jurisdiction: A statement that you consent to the jurisdiction of the appropriate court and agree to accept service of process from the complaining party.

•Review of Counter-Notification: Our moderation team will review the counter-notification and determine whether to reinstate the content.

•Final Decision: If the counter-notification is deemed valid, the content will be reinstated, and both parties will be notified of the outcome.

7. Prevention Measures

To minimize the risk of defamatory content, Verified Care implements the following measures:

•Content Verification: Ensure that reviews and content are based on genuine user experiences.

•Moderator Training: Equip our moderation team with the knowledge to identify and handle defamatory content effectively.

•User Education: Provide clear guidelines to users on how to write respectful and accurate reviews.

8. Legal Compliance

•United States (US): Comply with defamation laws, including safe harbor provisions under CDA Section 230.

•European Union (EU): Adhere to GDPR requirements and defamation laws specific to member states.

•Middle East & Asia: Follow local defamation laws, ensuring content moderation aligns with regional legal standards.

9. Liability Protection

•Safe Harbor: Verified Care is protected under CDA Section 230 in the US, shielding us from liability for user-generated content as long as we act in good faith to remove defamatory content upon notification.

•International Protections: While protections like CDA Section 230 do not extend internationally, our proactive content moderation efforts help minimize legal risks under foreign defamation laws.

10. Contact Information

For any questions about this Defamation Policy or to report defamatory content, please contact us at:

•Email: contact@verifiedcare.co

•Address: Novoguard LLC, 30, North Gould Street, Sheridan, WY.