Effective Date: 05/28/2024

Welcome to Verified Care (“we,” “us,” “our”), the trade name of Novoguard LLC, a business incorporated in the state of Wyoming, USA. This Content Policy (“Policy”) outlines the guidelines and standards for the content shared on our website www.verifiedcare.co (“Site”) and ensures a respectful, trustworthy, and legally compliant environment for all users.

By accessing or using our platform, you agree to adhere to this Content Policy. If you do not agree with any part of this Policy, you must not use our platform.

1. Purpose

The purpose of this Content Policy is to:

•Maintain a respectful and trustworthy environment for sharing experiences with aesthetic medical clinics.

•Protect Verified Care and our users from defamatory, harmful, or illegal content.

•Ensure compliance with applicable regional laws and regulations.

2. Acceptable Content

We encourage users to share honest and constructive reviews about their experiences with aesthetic medical clinics. The following types of content are acceptable:

•Personal Experiences: Detailed accounts of treatments received, clinic environment, staff professionalism, and overall satisfaction.

•Photos: Before-and-after photos related to treatments (optional). Please ensure that any photos shared do not contain sensitive personal information.

•Ratings: Star ratings or numerical scores evaluating different aspects of the clinic and services.

3. Disallowed Content

To maintain the integrity and reliability of our platform, the following types of content are prohibited:

•Defamatory Content: False statements presented as facts that harm the reputation of clinics or individuals. This includes unverified claims or allegations.

•Obscene or Offensive Language: Harassing, hate speech, or any language deemed offensive or inappropriate.

•Illegal Content: Any content that promotes or depicts illegal activities.

•Personal Attacks: Direct attacks, threats, or derogatory remarks aimed at individuals or organizations.

•Spam or Fake Reviews: Irrelevant or misleading content intended to manipulate ratings or perceptions.

4. Use of Clinic Images

•Publicly Available Images: We use images of clinics that are publicly available or provided directly by the clinics. These images are either in the public domain or used with proper authorization.

•Watermarked Images: To protect the rights of original image owners and prevent unauthorized use, we utilize watermarked images where applicable. These watermarks help identify the source and deter misuse.

•No Ownership Claims: Verified Care does not claim ownership of any clinic images. All such images remain the property of their respective owners.

•Infringement Claims: If you believe that any image on our platform infringes upon your rights, please contact us at contact@verifiedcare.co so we can address your concerns promptly.

5. Public Visibility of Content

•Public Posting: All content you post on Verified Care, including reviews, photos, and comments, will be publicly visible to other users and visitors of the Site. By posting content, you consent to the public display of your information and understand that it can be accessed by anyone.

•Personal Information: We urge you to be cautious about sharing personal information in your reviews or any other content. Avoid including sensitive data such as your full name, address, phone number, or any other information that could be used to identify you personally.

6. Opinions Disclaimer

•Reviewer Opinions: The opinions expressed in user-generated reviews are solely those of the reviewers and do not necessarily reflect the views or opinions of Verified Care. While we strive to ensure the accuracy of content through moderation and follow-up when necessary, we do not endorse or guarantee the accuracy of any user-generated content.

•No Professional Advice: The content on our platform is intended for informational purposes only and should not be construed as professional medical advice. Always consult with a qualified healthcare provider for medical concerns.

7. User Responsibilities

By using our platform, you agree to:

•Provide Accurate Information: Ensure that all reviews and content submitted are truthful, accurate, and based on your personal experience.

•Respect Privacy: Do not share sensitive personal information about yourself or others.

•Comply with Laws: Ensure that your content complies with all applicable local, state, national, and international laws.

8. Content Moderation

To maintain a trustworthy environment, Verified Care employs a comprehensive content moderation system:

a. Manual Moderation

All user-generated content is manually reviewed by our dedicated moderation team to ensure compliance with our Content Policy and Terms of Use.

•Review Workflow:

1.Submission: Users submit reviews, photos, or comments related to their experiences with aesthetic medical clinics.

2.Initial Assessment: Upon submission, content is queued for review by our moderation team.

3.Detailed Evaluation: Moderators assess the content based on predefined criteria, including accuracy, relevance, respectfulness, and legal compliance.

4.Decision Making: Based on the evaluation, moderators may:

•Approve: Allow the content to remain visible on the platform.

•Request Modifications: Ask the user to make necessary changes for compliance.

•Remove: Delete content that violates our policies.

5.Notification: Users are informed of the decision, along with any reasons for removal or requests for modification.

•Evaluation Criteria:

•Accuracy: Ensuring that reviews are truthful and based on personal experiences.

•Respectfulness: Maintaining a respectful tone and avoiding offensive language.

•Relevance: Ensuring content is pertinent to the user’s experience with the clinic.

•Legal Compliance: Adhering to defamation laws and other relevant regulations.

b. Reporting Mechanisms

•User Reports: Users can report content they believe violates our policies by clicking the “Report” button on the review or content page.

•Reporting Details: When reporting, users should provide specific reasons and, if possible, evidence supporting their claim to assist our moderation team in their assessment.

c. Review and Removal of Content

•Prompt Action: Reported or flagged content is reviewed promptly by our moderation team to determine if it violates our policies.

•Removal Procedures: If content is found to be non-compliant:

•Immediate Removal: The content is removed from the platform to prevent further dissemination.

•Notification: The user who posted the content is notified of its removal and the reason behind the decision.

•Content Retention: Removed content is retained for a limited period solely for the purpose of review and legal compliance.

9. Defamation and Liability

•Safe Harbor Provisions: Verified Care is protected under Section 230 of the Communications Decency Act (US), which shields us from liability for user-generated content as long as we comply with certain conditions like removing illegal content when notified.

•Handling Defamation Claims: We have clear policies for handling defamatory content, including timely removal and response mechanisms to comply with international defamation laws.

•International Defamation Laws: Recognizing that defamation laws vary by country (e.g., U.K. laws), we ensure that all user-generated content is moderated to prevent defamatory statements, thereby minimizing liability risks.

10. Liability Protection

•User Responsibility: Users are responsible for the content they post. Verified Care is not liable for user-generated content that complies with our policies.

•Legal Compliance: By following this Content Policy, Verified Care minimizes legal risks related to defamatory or harmful content.

11. Encouraging Positive Reviews

•Incentivize Honest Feedback: We encourage users to leave honest and constructive reviews to build a reliable community.

•Support Positive Interactions: We foster a supportive environment where users feel comfortable sharing their genuine experiences.

12. Changes to This Content Policy

We may update this Content Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Content Policy periodically for any changes.

13. Contact Information

If you have any questions about this Content Policy, please contact us at:

•Email: contact@verifiedcare.co

•Address: Novoguard LLC, 30, North Gould Street, Sheridan, WY.