At Verified Care, every review is meticulously moderated by our dedicated human team to ensure authenticity and reliability. If a review appears suspicious, our moderators will investigate further, requesting additional evidence before it’s published on our platform. Thanks to our globally distributed team, all reviews are manually reviewed and approved within three hours, providing you with timely and trustworthy information around the clock.

Moderation Process

a. Manual Moderation

At Verified Care, all user-generated content is manually reviewed by our dedicated moderation team to ensure compliance with our Content Policy and this Moderation System. This hands-on approach allows us to maintain high standards of quality and integrity across our platform.
• Review Workflow:
1. Submission: Users submit reviews, photos, or comments related to their experiences with aesthetic medical clinics.
2. Initial Assessment: Upon submission, content is queued for review by our moderation team.
3. Detailed Evaluation: Moderators assess the content based on predefined criteria, including accuracy, relevance, respectfulness, and legal compliance.
4. Decision Making: Based on the evaluation, moderators may:
• Approve: Allow the content to remain visible on the platform.
• Request Modifications: Ask the user to make necessary changes for compliance.
• Remove: Delete content that violates our policies.
5. Notification: Users are informed of the decision, along with any reasons for removal or requests for modification.
• Evaluation Criteria:
• Accuracy: Ensuring that reviews are truthful and based on personal experiences.
• Respectfulness: Maintaining a respectful tone and avoiding offensive language.
• Relevance: Ensuring content is pertinent to the user’s experience with the clinic.
• Legal Compliance: Adhering to defamation laws and other relevant regulations.

b. Reporting Mechanisms

• User Reports: Users can report content they believe violates our policies by clicking the “Report” button on the review or content page.
• Reporting Details: When reporting, users should provide specific reasons and, if possible, evidence supporting their claim to assist our moderation team in their assessment.

c. Review and Removal of Content

• Prompt Action: Reported or flagged content is reviewed promptly by our moderation team to determine if it violates our policies.
• Removal Procedures: If content is found to be non-compliant:
• Immediate Removal: The content is removed from the platform to prevent further dissemination.
• Notification: The user who posted the content is notified of its removal and the reason behind the decision.
• Content Retention: Removed content is retained for a limited period solely for the purpose of review and legal compliance.

4. Roles and Responsibilities

• Moderation Team: Responsible for reviewing flagged and reported content, making decisions based on established criteria, and maintaining records of moderation actions.
• Content Creators: Users who submit reviews, photos, and other content are responsible for ensuring their submissions comply with our policies.
• Users: All users are encouraged to report content that they believe violates our policies to help maintain the platform’s integrity.

5. Appeals Process

• Right to Appeal: Users whose content has been removed have the right to appeal the decision.
• Appeal Submission: To appeal, users must contact us at contact@verifiedcare.co with the following information:
• Identification of Removed Content: Provide a link or description of the content in question.
• Reason for Appeal: Explain why you believe the removal was unjustified.
• Supporting Evidence: Include any evidence that supports your appeal.
• Review of Appeal: The moderation team will reassess the content in question. A final decision will be communicated to the user within 5 business days.
• Final Decision: All moderation decisions, including those resulting from appeals, are final.

6. Transparency and Communication

• Removal Notifications: Users will receive clear and concise notifications explaining why their content was removed.
• Policy Updates: Any changes to the Moderation System will be communicated through updates to our website and, where appropriate, via email notifications.
• User Education: We provide resources and guidelines to help users understand our content standards and how to create compliant content.

7. Training and Standards

• Moderator Training: Our moderation team undergoes regular training to stay informed about best practices, legal requirements, and updates to our policies.
• Clear Guidelines: Moderators follow detailed guidelines to ensure consistent and objective evaluations of content.
• Continuous Improvement: We regularly review and update our moderation procedures based on user feedback, technological advancements, and changes in legal requirements.

8. Compliance with Laws

• Defamation Laws: We comply with defamation laws in all regions where we operate by ensuring that reviews are truthful and based on personal experiences.
• Data Protection Laws: Our moderation practices adhere to data protection regulations, ensuring that user data is handled securely and responsibly.
• Other Relevant Laws: We stay informed about and comply with all other applicable laws and regulations related to online content and user interactions.

9. Data Protection

• Confidentiality: Information related to reported content and user reports is handled with strict confidentiality to protect user privacy.
• Data Minimization: We collect only the necessary information required to assess and address content violations.
• Secure Storage: All moderation records are stored securely to prevent unauthorized access or breaches.

10. Updates to the Moderation System

We may update this Moderation System from time to time to reflect changes in our policies, technological advancements, or legal requirements. All updates will be effective immediately upon posting on our website. Users are encouraged to review the Moderation System periodically to stay informed about our content standards and moderation practices.

11. Contact Information

For any questions, concerns, or reports regarding our Moderation System, please contact us at:
• Email: contact@verifiedcare.co
• Address: Novoguard LLC, 30, North Gould Street, Sheridan, WY.